All purchases made through this website are subject to the Online Ticketing Terms and Conditions outlined below. These Online Ticketing Terms and Conditions may change from time to time without prior notice, at our discretion. This website is owned and operated by the RFDS Darwin Tourist Facility. All purchases made through the facilities of this website shall be subject to these Online Ticketing Terms and Conditions.
RFDS Darwin Tourist Facility may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.
Prices are subject to change without notice. RFDS Darwin Tourist Facility will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.
RFDS Darwin Tourist Facility will use commercially reasonable efforts to deliver ticket purchases as quickly as possible and within any time periods indicated; however, RFDS Darwin Tourist Facility will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery RFDS Darwin Tourist Facility will notify its customers within five business days.
Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by RFDS Darwin Tourist Facility on this website, however RFDS Darwin Tourist Facility is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this website. Information and related materials are subject to change without notice. This website and all information and related materials it contains are provided 'as is'. The RFDS Darwin Tourist Facility makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, or adequacy of, or the suitability, functionality, availability, or operation of this website or the information or materials it contains. By using this website, you assume the risk that the information and materials on this website may be incomplete, inaccurate, out of date, or may not meet your needs and requirements.
RFDS Darwin Tourist Facility is committed to protecting your privacy. This means that we do not distribute, rent, or sell any of your personal information.
When you browse through our site, we collect information on the efficiency and working of our website. This information includes the number of times a web page is accessed, the browser used, and paths taken when moving through the site. Any information that we collect from you will be used to improve and personalise your experience and all information is stored in a secure manner.
We use a cookie to track your basket during your visit. You may experience trouble when using our site if you do not have cookies enabled. If you have your privacy settings set to high or are blocking cookies you will not be able to create a basket. You can check your cookie setting in Internet Explorer via the Tools > Internet Options > Privacy. Our site requires a medium setting.
Online credit card payments can be made with Visa or Mastercard. All RFDS Darwin Tourist Facility prices are in Australian dollars and prices charged to overseas-based credit cards are according to the exchange rate on the day of shipment.
Your ticket purchase can be changed or cancelled at any time before your order is shipped. Contact us to arrange cancellation of your order.
We reserve the right to cancel an order and/or to place a stop on online orders if:
(a) your order is not accepted at the nominated delivery address; or
(b) we believe (or reasonably suspect) that your order is fraudulent or you have otherwise breached these website terms and conditions
You may exchange or receive a refund on your purchase by retaining your invoice if the product is faulty. Please contact us with details of the item you wish to refund or exchange.
Change of mind returns
If you wish to return your ticket because you have changed your mind about your purchase, RFDS Darwin Tourist Facility will offer you a refund provided that:
You return your ticket within 28 days of purchase;
You produce your original RFDS Darwin Tourist Facility online invoice or other adequate proof of purchase.
Refunds will be issued using your original payment method.
Refunds will not be provided for the purchase of gift cards. Gift cards are not redeemable for cash.
Your use of this website is at your sole risk. To the extent permitted by law, we exclude all express or implied conditions or warranties of any kind, including any warranty that the material on this website will be reliable, accurate or complete, or that your access to this website will be uninterrupted, timely or secure. In particular, we do not warrant the reliability or accuracy of card information or that material accessible on or through this website will be free from errors, viruses, worms or other harmful code.
We are not liable to you or to any other person for any loss or damage (including any other form of indirect or consequential loss) either in negligence, other tort, breach of contract, breach of warranty or for any other reason or cause whatsoever, arising out of or in connection with online purchases or use of this website, including any loss or corruption of data, interference with or damage to your computer or any interruption, delay or failure in this website. These exclusions only apply to the extent permitted by law. Our liability to you in contract, tort (including negligence), under statute or otherwise, will be reduced by the extent (if any) to which you caused or contributed to the loss or damage. This clause will apply even after this agreement has ended.
Where legislation implies any condition or warranty that cannot be excluded in these website terms and conditions – Online purchases, we limit our liability for breach of any such implied conditions or warranties to the replacement or repair of the goods (or costs thereof) or re-supply of the services (or costs thereof).